Plumbytes Anti-Malware License Agreement (EULA)

PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE USING THE PLUMBYTES ANTI-MALWARE SOFTWARE (DEFINED BELOW AS SOFTWARE). THIS IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND PLUMBYTES SOFTWARE LP, A COMPANY DULY ORGANIZED AND EXISTING UNDER THE LAWS OF THE UNITED KINGDOM, WITH A REGISTRATION NUMBER SL15457, LEGAL ADDRESS: EDINBURGH EH3 6SW SCOTLAND UK (PLUMBYTES).

BY ASSENTING ELECTRONICALLY, INSTALLING OR USING THIS SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT.

If you do not agree to the terms and conditions of this Agreement, do not continue the installation process and delete or destroy all copies of the Software in your possession

This Agreement accompanies certain software (including any upgrades or updates to it as provided by PLUMBYTES, the “Software”) and related explanatory written materials. In this Agreement, “Documentation” means on-line explanatory information provided with the Software together with any information provided by PLUMBYTES that lists the conditions subject to which you may use (or continue to use) the Software (the “Documentation”).

1. License

PLUMBYTES grants to you a non-exclusive license to use the Software and the Documentation for the agreed term indicated in the Documentation or relevant transaction materials made available to you at the time you purchase the Software (the “Service Period”), provided that you agree to the terms and conditions of this Agreement.

2. Permitted use of the software

You may install and use the Software on up to the agreed number of computers indicated in the Documentation or other transaction materials made available to you at the time you purchase the Software (the “Permitted Number of Computers”).

ANY USE OF THE SOFTWARE OTHER THAN AS EXPRESSLY AUTHORIZED BY THIS SECTION OR ANY RESALE OR FURTHER DISTRIBUTION OF THE SOFTWARE CONSTITUTES A MATERIAL BREACH OF THIS AGREEMENT AND MAY VIOLATE APPLICABLE COPYRIGHT LAWS.

3. Upgrades and updates

Upgrades and updates of the Software shall be provided to you by PLUMBYTES during the term of the license indicated in the Documentation or other transaction materials made available to you at the time you purchase the Software. You will not be entitled to receive any feature or content updates or upgrades of the Software unless you renew the Service Period or purchase a new subscription.

4. Ownership rights

The Software and Documentation are the intellectual property of PLUMBYTES and is protected by applicable copyright laws, international treaty provisions and other applicable laws of the country in which the Software is being used. The structure, organization, and code of the Software are valuable trade secrets and confidential information of PLUMBYTES. To the extent you provide any comments or suggestions about the Software to PLUMBYTES, PLUMBYTES shall have the right to retain and use any such comments or suggestions in our current or future products or services, without further compensation to you and without your approval of such retention or use.

Except as stated in this Agreement, your possession, installation and use of the Software does not grant you any rights or title to any intellectual property rights in the Software or Documentation. All rights to the Software and Documentation, including all associated copyrights, patents, trade secret rights, trademarks and other intellectual property rights, are reserved by PLUMBYTES.

5. Restrictions

You may not copy or use the Software or the Documentation except as outlined in Section 2 of this Agreement. You may not remove any proprietary notices or labels on the Software; any copies that you are permitted to make according to this Agreement must contain the same copyright and other proprietary notices that appear on and in the Software.

You agree not to modify, adapt, translate, reverse engineer, decompile or disassemble the Software or otherwise attempt to discover the source code of the Software or algorithms contained therein or create any derivative works from the Software.

You are not permitted to use the Software in connection with the provision of any commercial services which include processing or transferring the data of or for other persons or entities (“Data”). This includes cloud computing and “Software as a Service” solutions, providing storage capacities for Data; transmitting, routing of or providing connection to Data or providing information search tool services.

You may not permit third parties to benefit from the use or functionality of the Software via a timesharing, service bureau or other similar arrangements.

6. Transfer

You may not rent, lease, sublicense, or lend the Software or the Documentation or any portions thereof. You may, however, transfer all your rights to use the Software and the Documentation to another person provided that: 1. The transferee accepts the terms of this Agreement; 2. You transfer the Software, including all copies, updates and prior versions, and all Documentation to such person; 3. You retain no copies of the Software or the Documentation, including but not limited to copies stored on your computer. Partial transfer of your rights under this Agreement, including transferring use of a portion of the Permitted Number of Computers to another person, is strictly prohibited.

7. Limited warranty (disclaimers and exclusion of liability)

PLUMBYTES warrants to you that the Software will perform substantially in accordance with the Documentation for a period of thirty (30) days following your receipt of the Software. To make a warranty claim, you must return the Software to the location where you obtained it along with a copy of your sales receipt within the thirty (30) day warranty period. If the Software does not perform substantially in accordance with the Documentation, the entire and exclusive liability of PLUMBYTES and its distributors and agents and your exclusive remedy shall be limited to, at PLUMBYTES’S option, either:

  1. Replacement of the Software;
  2. Refund of the license fee you paid for the Software.

This limited warranty is void if the Software does not perform substantially in agreement with the Documentation as a result of any accident, abuse, alteration or misapplication of the Software by you or any third party other than PLUMBYTES, its distributors or agents. If the purchase has been delivered via the electronic email services, you need to contact Plumbytes support:

For all online purchases from the official website (https://plumbytes.com/), you have the right to claim 30-day money back if you are not satisfied with your purchase for any reason. You can also cancel your subscription at any time by contacting PLUMBYTES support.

Be aware that the Software may make changes to your computer that may adversely affect its functionality, such as deleting system or application files identified (correctly or incorrectly) by the Software as infected. You acknowledge and agree to such changes to your computer that may occur as a result of your use of the Software. The Software is not fault-tolerant and as such is not designed for use in hazardous environments requiring fail-safe performance.

PLUMBYTES AND ITS DISTRIBUTORS DO NOT AND CANNOT WARRANT THE PERFORMANCE OR RESULTS YOU MAY OBTAIN BY USING THE SOFTWARE OR DOCUMENTATION. THE REMEDY IN THIS SECTION STATES THE SOLE AND EXCLUSIVE REMEDIES FOR PLUMBYTES’S OR ITS DISTRIBUTORS’ OR AGENTS’ BREACH OF WARRANTY. EXCEPT FOR THE FOREGOING LIMITED WARRANTY, THE SOFTWARE IS PROVIDED “AS IS” AND PLUMBYTES AND ITS DISTRIBUTORS MAKE NO EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISCLAIM ANY AND ALL CONDITIONS AND WARRANTIES IMPLIED BY STATUTE, COMMON LAW OR JURISPRUDENCE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF NONINFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, SUITABLE QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

YOU AGREE AND ACCEPT THAT, TO THE FULL EXTENT PERMITTED BY LAW, IN NO EVENT WILL PLUMBYTES OR ITS DISTRIBUTORS OR AGENTS BE LIABLE TO YOU FOR ANY DAMAGES, PARTICULARLY FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS OR LOST DATA, EVEN IF PLUMBYTES OR ITS DISTRIBUTOR OR AGENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE AND ACCEPT THAT, TO THE FULL EXTENT PERMITTED BY LAW, IN NO CASE SHALL PLUMBYTES’S OR ITS DISTRIBUTORS’ OR AGENTS’ LIABILITY FOR ANY DAMAGE EXCEED THE AMOUNT OF THE LICENSE FEE YOU PAID FOR THE SOFTWARE FOR THE APPLICABLE SERVICE PERIOD.

THE PRECEDING EXCLUSIONS AND LIMITATIONS OF LIABILITY OF PLUMBYTES AND ITS DISTRIBUTORS DO NOT LIMIT POTENTIAL LIABILITY FOR DEATH, PERSONAL INJURY OR FRAUD OVER THE EXTENT PERMITTED BY APPLICABLE LAWS.

8. Privacy (processing of personal information)

The Software collects certain information, which may include personally identifiable information, from the computer on which it is installed, including:

  • URLs of any websites you have visited;
  • Information and files (including executable files) on your computer identified by the Software as potentially infected, together with the information about the nature of identified threats;
  • Information about the sender and subject of emails identified by the Software as potentially infected, together with the information on the nature of identified threats;
  • Information contained in emails reported by you as spam or as incorrectly identified as spam by the Software;
  • Copies of the files identified by the Software as potentially infected or parts thereof may be automatically sent to PLUMBYTES for further examination and analysis;
  • Certain information about your computer hardware, software and/or network connection;
  • Certain information about the installation and operation of the Software and encountered errors or problems;
  • Statistical information about threats detected by the Software.

PLUMBYTES reserves the right to store and use the information collected by the Software in order to improve the PLUMBYTES current and future products and services, to help the PLUMBYTES develop new products and services, and to better understand the behavior of PLUMBYTES’s users. PLUMBYTES may publish or share such information with third parties but will only ever do so after removing personally identifiable information.

By using the Software, you acknowledge and agree that PLUMBYTES or its distributors or agents may collect and use the information as described above. You are giving this consent on behalf of all users of all computers where the Software will be used under this license, and you accept full responsibility for informing all users and acquiring their fully informed, free and valid consent with a processing of their personal information by the Software as described above.

The collected information may be transferred to third parties or to other countries that may have less protective data protection laws than the country or region in which you are situated (including the European Union). PLUMBYTES takes measures to ensure that any collected information will receive an adequate level of protection if and when transferred. Notwithstanding anything to the contrary in this Agreement or any Documentation or other materials provided to you in connection with the Software, PLUMBYTES reserves all rights to cooperate with any legal process or government inquiry (including, but not limited to, court orders and law enforcement requests) related to your use of the Software. In connection with such cooperation, PLUMBYTES may provide documents and information relevant to a court subpoena or government or other legal investigation, which may include disclosure of your personally identifiable information. PLUMBYTES may also use statistics derived from the collected information to track and publish reports on security risk trends. By using the Software, you acknowledge and agree that PLUMBYTES may collect, transmit, store, disclose and analyze such information for any of the preceding purposes listed in this Section.

Notwithstanding anything to the contrary in the PLUMBYTES privacy policy, you consent during the term of this Agreement and for one (1) year after that to:

  1. PLUMBYTES sharing information collected by you during your purchase, installation or registration of the Software with PLUMBYTES’s distributors and other business partners
  2. Use of such information by PLUMBYTES, its distributors and other business partners to present you with information that may be relevant to you, including offers of software, services or other products.

9. APPLICABLE CHARGES & PAYMENT

Some features of our Service are available on a limited "free trial" basis, while other areas may require the payment of a subscription-based fee or other published charge. If you received a limited "free trial" offer, you might be able to use specified features of the Service without charge during a stated trial period. If we have informed you that your trial account will automatically be converted to a paid subscription for a one-time or recurring fee, then you must cancel your account to avoid charges. If you do not cancel your account, then you authorize us to charge your payment method for the subscription fees applicable to the type of subscription that you selected at registration.

You agree not to allow your Master Account or any Sub-Accounts to be used by other persons that do not have an account. We require timely payment of all published fees and charges by the Master Account holder.

You agree to keep your payment method with us up to date (including the expiration date for payment cards). You are responsible for all published charges on your Account(s) prior to the date we can reasonably act on any instruction to cancel your subscription. Fee paid are non-refundable, except as expressly stated herein. We will provide you an online account statement.

You agree to review the account statement and notify us of any discrepancy within one hundred twenty (120) days of the date of any disputed charge.

You waive any claim which could have been identified from the billing statement within such period and which was not brought to our attention in writing during such period. Currency exchange settlement rates are determined by your payment card provider. We will give you advance notice of any price changes for the Service. If you do not agree with a price change, you must cancel your subscription to avoid incurring the charges as of the published effective date.

You are responsible for providing your communication services (including any internet and dial-up services and related charges) and any taxes on this transaction, other than taxes on the net income or profits of PLUMBYTES. If you fail to pay applicable fees or charges when due, we may suspend or terminate your account and access to the Services. Unless otherwise agreed in writing, all charges are payable in the currency specified in advance by major credit card or other online payment mechanisms. Late payments are subject to costs of collection (including legal fees of 17.5% pre-filing, or 35% if formal proceedings are filed) and shall bear interest at a rate equal to the lesser of one (1) percent per month or the highest rate permitted by law.

10. U.S Government restricted rights

This Software and Documentation are deemed to be “commercial computer software” and “commercial computer software documentation”, respectively, and subject to certain restricted rights as identified in FAR Section 52.227-19 “Commercial Computer Software - Restricted Rights” and DFARS 227.7202, “Rights in Commercial Computer Software or Commercial Computer Software Documentation”, as applicable, or any successor U.S. regulations. Any use, modification, reproduction, release, performance, display or disclosure of the Software by the U.S. Government shall be done solely in accordance with this Agreement.

11. Export regulations

You agree and accept that the Software and the Documentation may be subject to import and export laws of any country, including those of the United States (specifically the Export Administration Regulations (EAR)) and the European Union. If you transfer or export the Software, which in all cases must be done in accordance with this Agreement, you agree to and acknowledge that you are exclusively responsible for complying with all applicable laws and regulations, including but not limited to all United States and European Union trade sanctions and export regulations (including any activities relating to nuclear, chemical or biological materials or weapons, missiles or technology capable of mass destruction), regardless of the country in which you reside in or of which you are a citizen.

12. Governing law and jurisdiction

The laws of the United Kingdom, excluding its conflicts of law rules, govern this Agreement and your use of the Software and the Documentation. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. The courts located within the county of Edinburgh shall be the exclusive jurisdiction and venue of any dispute or legal matter arising out of or in connection with this Agreement or your use of the Software and the Documentation. Notwithstanding this, you agree that PLUMBYTES shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.

13. General

This Agreement is the entire agreement between you and PLUMBYTES relating to the Software and Documentation. This Agreement supersedes all prior or contemporaneous oral or written communications, proposals, and representations with respect to the Software or Documentation. Notwithstanding the preceding, nothing in this Agreement will diminish any rights you may have under existing consumer protection legislation or other applicable laws in your jurisdiction that may not be waived by contract.

This Agreement will immediately terminate upon your breach of any obligation contained herein (especially your obligations in Sections 2, 5, 10 which will cause forfeiture of any rights you may have to refund the license fee paid for the Software). PLUMBYTES reserves the right to any other remedies available under law in the event your breach of this Agreement adversely affects PLUMBYTES or its distributors or agents. The limitations of liability and disclaimers of warranty and damages contained herein shall survive termination of this Agreement. This Agreement may be modified by the Documentation. No provision hereof shall be deemed waived unless such waiver shall be in writing and signed by PLUMBYTES. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.

14. Paddle.com

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.